Sarnia is in the early stages of her career in the finance industry and brings a fresh, enthusiastic perspective to her role as a Client Service Officer. While new to the industry, she is focused on learning quickly and supporting clients and the team wherever she can.

Client relationships

For Sarnia, good advice starts with understanding. She takes the time to listen and ensure clients feel comfortable asking questions, knowing they have someone helping them stay on track as their application progresses.

Approach

Sarnia’s approach is centred around keeping clients informed and supported. She aims to create a calm and reassuring experience by providing regular updates and making sure people feel guided throughout the process.

Leadership at LadyBird

In her role, Sarnia is often a key day-to-day point of contact for clients. She supports the team by helping manage communication and ensuring clients feel looked after at every stage of their journey.